Head of KYC | Encompass Blog

Emma is on a mission. As Head of KYC at a leading corporate bank, she’s determined to deliver a consumer-class experience to her corporate clients.

She envisions a seamless onboarding process. Where clients don’t get frustrated by delays, compliance teams aren’t buried in manual reviews, and regulatory checks are completed swiftly.

But right now, that vision feels out of reach.

Legacy technology, complex regulations, and manual processes are holding Emma back. Clients are unhappy, business growth is slowing, and the bank’s reputation is suffering. To succeed, Emma must overcome six challenges in Know Your Customer (KYC) operations.

1. Slow and frustrating onboarding

Corporate clients expect the same ease and speed as retail banking clients, yet onboarding remains a long, drawn-out process. Manual data collection, fragmented data, and repeated client outreach requests for the same information cause delays and frustration.

2. Incomplete and inaccurate data

The quality of KYC data is critical, yet disparate data sources and outdated records create compliance risks and operational inefficiencies. Emma’s team spends valuable time collating and verifying data instead of focusing on strategic tasks.

3. High operational costs

KYC is expensive, with rising compliance costs and resource-intensive processes draining budgets. Manual reviews, duplicate efforts, and inefficient workflows mean Emma’s team is working harder, not smarter.

4. Regulatory complexity and compliance pressure

With evolving global and regional regulations, compliance has become a moving target. Navigating changing Anti Money Laundering (AML) requirements while ensuring a seamless client experience is a constant struggle.

5. Poor client experience and reputation risk

Slow, complex onboarding damages client relationships and impacts the bank’s reputation. Corporate clients expect efficiency, not delays. Emma knows that improving client satisfaction is key to retaining and growing business.

6. Lack of scalability and innovation

Traditional KYC processes can’t keep up with growing business demands. Legacy systems limit automation and scalability, preventing Emma from driving transformation and innovation.

The turning point: Innovation for Head of KYC, Emma

Emma needs a solution – now! One that enables her to innovate, automate, and elevate KYC operations. That’s why she chooses EC360.

The EC360 Corporate Digital Identity (CDI) platform offers a revolutionary approach to KYC and client identification and verification. One that provides a single, verifiable source of truth for corporate entities. CDI consolidates and validates data from multiple trusted public and private sources, creating a real-time, 360-degree view of an entity’s identity.

By streamlining data and document collation, manual reviews and unnecessary outreach, CDI ensures that corporate banking clients experience a frictionless, secure, and efficient onboarding journey.

With the EC360 CDI platform, Emma unlocks:

Fast, flawless, and frictionless KYC journeys
Real-time identity verification from trusted data sources, with built in global coverage
Automation-first workflows, reducing manual effort
Regulatory compliance with consistent policy execution, original source documents, verified audit trails and full data provenance
A scalable solution that grows with the bank’s needs

With EC360, Emma’s mission is successful

Client satisfaction is up. Customers experience smooth onboarding and seamless interactions
Operational efficiency is transformed. Compliance teams can focus on risk management, not paperwork
Business is growing. A streamlined process means faster onboarding and more revenue opportunities

The future is waiting. EC360 positions the bank to lead in a digital-first, data-driven world.

For Emma, as the Head of KYC, the answer was clear; modernizing KYC with EC360 was the key to success. Is it time for your bank to do the same?